27 untriaged across 4 brands

Sharing this with our entire credentialing team. Trap #3 was new to me.

Tata follow-the-sun is the only way we kept our SLAs in the 2024 outages. Underrated point.

When are you launching a Patreon or substack? I want long-form. The IG posts leave me wanting more.

Counterpoint: solo practices benefit MORE from automation, not less. The 'right-sized tool' framing has been used to under-invest for a decade.

Disagree on point 2. Some people need tough love in early recovery. Sometimes 'congratulations' isn't the right word for surviving.

Tried 4 patient engagement platforms in 3 years. Tossed them all. Curious what you actually recommend.

Trap #1 happened to us in our seed-stage payer pilots. Wish I'd seen this 2 years ago.

Curious how 'managed services' avoids the captive-vendor trap. Numbers I've seen don't pencil out unless you're already 5,000+ seats.

Patient engagement tools also need to work on patients with limited tech access. Most don't. Mention this in part 2?

My wife is in early recovery and I sent her this. She's been silent for an hour. Thank you for putting words to it.

Where do I subscribe? Last 3 of your posts have been more useful than my last $5k consultant engagement.

12 years sober. 'I don't want to drink' is the gift you don't even know to ask for in early recovery. So much yes.

Saving this. Tata + Avaya + Teams is the Frankenstein I'm staring at next quarter.